SHIPPING POLICY

Thank you for shopping with Manlyflex. We provide worldwide standard shipping with simple and transparent shipping rates.

SHIPPING RATES

Order Value Standard Shipping Fee
$50 USD or more FREE
Under $50 USD $5.99 USD

The free-shipping threshold is calculated using the merchandise subtotal after discounts and before taxes, customs duties, or other applicable charges.

Shipping charges are displayed at checkout before payment.

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment is successfully completed.

Business days do not include weekends or public holidays.

Processing may take longer during holidays, major promotions, periods of high demand, or when additional payment or address verification is required.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

ESTIMATED SHIPPING TIMES

Estimated delivery times after shipment are:

  • United States: 7–10 business days
  • International destinations: 10–14 business days

Processing time and shipping time are separate. For example, a United States order may require 1–3 business days for processing, followed by approximately 7–10 business days in transit.

Delivery times are estimates and cannot be guaranteed. Delays may occur because of weather, holidays, customs inspections, carrier disruptions, transportation problems, or other circumstances outside our reasonable control.

TRACKING YOUR ORDER

A tracking number will be sent by email after your order has been dispatched.

Tracking information may require some time to appear after the carrier receives the package. If your tracking information has not updated for several business days, please contact us at support@manlyflex.com.

Some orders containing multiple products may be shipped in separate packages. If this happens, you may receive more than one tracking number, and the packages may arrive on different dates. There will be no additional shipping charge.

ADDRESS INFORMATION

Customers are responsible for providing a complete and accurate shipping address, including:

  • Recipient’s full name
  • Street address and apartment or unit number
  • City, state, and postal code
  • Country
  • Valid telephone number

Please review your address carefully before submitting your order.

If you need to change your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If a package is returned, lost, or undeliverable because of an incorrect or incomplete address provided by the customer, an additional shipping charge may apply before the order can be resent.

CUSTOMS DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not included in our product prices or shipping fees and are normally the customer’s responsibility unless otherwise required by law.

Manlyflex does not control customs processing times and is not responsible for delays caused by customs authorities.

If an international package is refused because the customer does not pay applicable customs charges, any refund will be handled after the package is returned and may be reduced by costs charged to Manlyflex, where permitted by law.

DELAYED OR LOST PACKAGES

If your package has not arrived within the estimated delivery period, please:

  1. Review the tracking information.
  2. Confirm that the shipping address is correct.
  3. Check with household members, neighbors, or building management.
  4. Contact the local carrier for additional delivery information.
  5. Email support@manlyflex.com if you still cannot locate the package.

We will assist with a carrier investigation when appropriate. Carrier investigations and lost-package claims may require additional processing time.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot find it, please check around the delivery location, ask household members or neighbors, and contact the carrier.

If the package still cannot be located, contact us at support@manlyflex.com with your order number and tracking number so we can review the situation.

DAMAGED OR INCORRECT ORDERS

Please inspect your order after delivery.

If your product arrives damaged, defective, incorrectly printed, or different from what you ordered, contact us promptly at support@manlyflex.com and include:

  • Your order number
  • A description of the issue
  • Clear photos or a short video of the product
  • Photos of the packaging and shipping label

For verified quality, damage, print/design, or incorrect-item problems, Manlyflex will provide an appropriate replacement or refund and cover any required return shipping costs according to our Refund Policy.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

We will try to assist, but cancellation cannot be guaranteed once an order has entered processing or has been shipped. If the order has already shipped, the applicable terms in our Refund Policy will apply.

CONTACT US

For shipping questions, tracking assistance, or delivery problems, please contact:

E-MAIL: support@manlyflex.com