REFUND & RETURN

REFUND & RETURN POLICY

At Manlyflex, we want you to feel confident about every purchase. If you are not completely satisfied with your order, please review the policy below.

30-DAY RETURN POLICY

You have 30 days from the date your order is delivered to request a return.

To qualify for a standard return, the item must be:

  • Unworn, unused, and unwashed

  • In its original condition

  • Complete with its original tags and packaging

  • Accompanied by your order number or proof of purchase

Items returned without first contacting us and receiving return approval will not be accepted.

QUALITY, DAMAGE OR PRINT PROBLEMS

Please inspect your order after delivery. Contact us as soon as possible if your product has a quality, damage, printing, or design problem.

Covered problems include:

  • Holes, tears, broken stitching, or other manufacturing defects

  • An incorrect product, size, color, or design

  • A missing, incomplete, or materially incorrect print

  • A significantly crooked, misaligned, blurred, or damaged print

  • Print peeling, cracking, or fading upon arrival or after the first proper wash

  • Product measurements that differ materially from the published size chart

  • Damage caused during shipping

Please email support@manlyflex.com with:

  • Your order number

  • A description of the problem

  • Clear photos or a short video showing the product, defect, and packaging

  • A photo of the size label when the problem relates to sizing

We will review the information and provide an appropriate solution, which may include a free replacement, exchange, or full refund.

FREE RETURN SHIPPING FOR QUALITY OR PRINT ISSUES

If we confirm that the product has a quality problem, print/design problem, shipping damage, or that we sent the wrong item, Manlyflex will cover 100% of the return shipping cost.

We will either:

  • Provide a prepaid return label; or

  • Reimburse a reasonable, approved tracked-return shipping cost

Please contact us before returning the product. Return shipping paid without prior approval might not be reimbursed.

In some cases, we may issue a replacement or refund without requiring the defective item to be returned.

RETURNS FOR NON-QUALITY REASONS

Returns for the following reasons are considered non-quality returns:

  • Ordering the wrong size

  • Changing your mind

  • No longer wanting the product

  • Preferring a different color or design

  • Minor color differences caused by lighting, photography, or screen settings

  • Normal minor variations in print placement

For approved non-quality returns:

  • The customer is responsible for return shipping

  • Original shipping charges are non-refundable, except where required by law

  • The item must be unworn, unwashed, undamaged, and in resalable condition

  • We do not charge a restocking fee

We recommend using a trackable shipping service. Manlyflex cannot issue a refund for a return package that does not reach the authorized return location.

HOW TO REQUEST A RETURN

To begin a return:

  1. Email support@manlyflex.com within 30 days of delivery.

  2. Include your full name, order number, email address, and reason for the return.

  3. Include clear photos or videos if the product is damaged, defective, incorrect, or has a print problem.

  4. Wait for our approval and return instructions.

  5. Send the item only to the return address provided by our support team.

Do not return products to the address printed on the original package or to our public contact address unless our support team specifically instructs you to do so.

Unauthorized returns may be refused or delayed.

EXCHANGES

If you receive a defective, damaged, incorrectly printed, or incorrect item, we will arrange a replacement or exchange at no additional shipping cost after the problem is verified.

For size changes or other non-quality exchanges, the customer is responsible for return shipping. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer another product or issue a refund.

REFUNDS

After we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund to your account.

Refunds normally cover the purchase price of the approved returned product. Original and return shipping charges are not refundable for non-quality returns.

If more than 15 business days have passed since your refund was approved, please contact support@manlyflex.com.

ORDER CANCELLATIONS

Please contact us as soon as possible if you need to cancel or change an order.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If the order has already shipped, the applicable return rules above will apply.

SALE AND FINAL-SALE ITEMS

Regular sale items may be returned unless they are clearly marked Final Sale.

Final-sale items and gift cards cannot be returned or refunded, except when the product is defective, damaged, incorrectly printed, incorrect, or when return rights are required by law.

NON-RETURNABLE ITEMS

The following items are generally not eligible for return:

  • Gift cards

  • Personalized or custom-made items, unless defective or incorrect

  • Products marked Final Sale

  • Items showing signs of wear, washing, stains, odors, alteration, or customer-caused damage

  • Items damaged because care instructions were not followed

These exclusions do not apply when the product has a verified manufacturing defect or where applicable law requires a remedy.

EUROPEAN UNION CUSTOMERS

If an order is delivered to the European Union, you may have the right to cancel and return the order within 14 days after receiving it, without providing a reason.

For a change-of-mind return under this right, the customer is normally responsible for return shipping. If the product is defective, damaged, incorrectly printed, or not as ordered, Manlyflex will cover the return shipping cost as required by this policy and applicable law.

Nothing in this policy limits consumer rights that cannot legally be excluded.

CONTACT US

For all return, exchange, or refund requests, please contact:

E-MAIL: support@manlyflex.com