FREQUENTLY ASKED QUESTIONS

ORDERS AND PAYMENTS

What payment methods do you accept?

Manlyflex currently accepts:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay
UnionPay
Bancontact
iDEAL
Wero

Available payment methods may vary depending on your country, currency, device, and eligibility. All available options will be displayed during checkout.

Is my payment information secure?

Yes. Payments are processed through secure, authorized payment providers. Manlyflex does not directly store your complete payment-card information.

What currency will I be charged in?

Product prices may be displayed in your selected local currency. The final amount and currency will be shown before you complete payment.

Your bank or payment provider may apply currency-conversion or international-transaction fees. These fees are controlled by your payment provider and are not charged by Manlyflex.

Why was my payment declined?

A payment may be declined because of incorrect billing details, insufficient funds, bank security controls, or card restrictions.

Please verify your payment information or contact your bank. You may also try another available payment method.

SHIPPING AND DELIVERY

How much does shipping cost?

Orders of $80 USD or more: FREE standard shipping
Orders under $80 USD: $4.99 standard shipping

The free-shipping threshold is based on the merchandise subtotal after discounts and before taxes or customs charges.

How long does order processing take?

Orders are normally processed within 1–3 business days. Weekends and public holidays are not included.

Processing may take slightly longer during holidays, promotions, or periods of high demand.

How long does shipping take?

Estimated shipping times after dispatch are:

United States: 7–10 business days
International destinations: 10–14 business days

These are estimated delivery times and do not include the 1–3 business-day processing period.

How can I track my order?

After your order ships, we will send a confirmation email containing your tracking number.

Tracking information may take some time to update after the carrier receives the package. If tracking has not updated for several business days, please contact us.

Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

These charges are normally the customer’s responsibility and are not included in our product prices or shipping fees.

What should I do if tracking says “delivered” but I cannot find my package?

Please check around the delivery location and ask household members, neighbors, or building management. You should also contact the local carrier for delivery details.

If the package still cannot be located, email us with your order number and tracking number.

ORDER CHANGES AND CANCELLATIONS

Can I change or cancel my order?

We will try to assist, but changes or cancellations cannot be guaranteed after an order has entered processing or has been shipped.

Can I change my shipping address?

Please contact us immediately if your shipping address is incorrect.

We cannot guarantee an address change after processing has started. Customers are responsible for providing a complete and accurate delivery address.

SIZING AND PRODUCT CARE

How do I choose the correct size?

Please review the size chart provided on the product page before ordering. For the best fit, compare the listed measurements with a similar item you already own.

If you are between two sizes or prefer a relaxed streetwear fit, consider selecting the larger size.

How should I care for my clothing?

Always follow the care instructions printed on the product label. To help protect printed designs, we generally recommend:

Washing inside out
Using cold water
Selecting a gentle cycle
Avoiding bleach
Air drying or tumble drying on low heat
Avoiding direct ironing over printed areas

RETURNS, EXCHANGES AND REFUNDS

What is your return policy?

You have 30 days from the delivery date to request a return.

For a standard return, the product must be unworn, unused, unwashed, and in its original condition with tags and packaging.

Please contact us before returning any item. Unauthorized returns may not be accepted.

Who pays the return shipping cost?

If we confirm a quality issue, damaged product, incorrect item, or print/design problem, Manlyflex will cover 100% of the required return shipping cost.

For returns caused by ordering the wrong size, changing your mind, or personal preference, the customer is responsible for return shipping.

What counts as a quality or print problem?

Covered problems may include:

Manufacturing defects
Holes, tears, or broken stitching upon arrival
Incorrect or missing designs
Significantly crooked, blurred, incomplete, or damaged prints
Prints peeling or cracking upon arrival or after the first proper wash
Receiving the wrong product, size, color, or design
Products damaged during shipping

Please send your order number and clear photos or a short video to support@manlyflex.com.

Can I exchange an item?

Yes, approved exchanges are subject to product availability.

For verified defects, print problems, shipping damage, or incorrect products, we will arrange a replacement without additional shipping charges.

For size or preference changes, the customer is responsible for return shipping.

Can sale items be returned?

Regular sale items may be returned unless they are clearly marked Final Sale.

Final-sale items and gift cards are not normally returnable unless the product is defective, damaged, incorrectly printed, or not what you ordered.

How long does a refund take?

After we receive and inspect the return, approved refunds will be issued to the original payment method within 10 business days.

Your bank or payment provider may require additional time to display the refund in your account.

CONTACT US

Still need help? Contact our customer-support team:

E-MAIL: support@manlyflex.com
Customer Service Hours: Monday–Friday, 9:00 AM–7:00 PM (GMT-8)